1. Acceptance of Terms

By purchasing, enrolling in, or participating in any program, consulting engagement, certification accelerator, training, or community provided by Jo Rawald, Inc., DBA Queen Kong Consulting (“Company,” “we,” “our”), you (“Client,” “you”) agree to be bound by these Terms of Service. Participation confirms full acceptance of these Terms.

2. Services Covered

These Terms apply to all current and future Queen Kong Consulting offerings, including:

•     Profit On Purpose - Scaling Lab

•     Profit On Purpose VIP Program

•     Certification Programs (CertifyHER, CertifyVET, DiversifyBIZ, LGBTQ+ Business Certification Navigator, SBE Certification Navigator)

•     Application Ready Accelerator - 30-Day Certification Sprint

•     LeverageTHEM - Growth Expansion Program

•     Group coaching, private consulting, SKOOL communities, and advisory services

•     Digital tools, templates, frameworks, and training materials

•     Community access and support channels

All services fall under the Queen Kong Consulting ecosystem.

3. Program Expectations

Queen Kong is built for execution. To remain in good standing and eligible for any guarantees (where offered), you agree to:

•     Attend or review all required sessions

•     Show up prepared for consulting calls

•     Reschedule responsibly and within the notice required under Section 6

•     Actively implement the strategies provided

•     Engage on designated communication platforms

•     Ask for support when you need it

Consistent participation drives momentum. Lack of participation voids eligibility for any guarantees.

4. Payments and Access

•     All payments are due in full unless a written payment plan has been agreed upon

•     Payment plans remain binding regardless of participation level

•     Access to programs and materials requires an active, paid account

•     Missed payments may result in suspended or revoked access

Queen Kong Consulting reserves the right to remove access at its discretion.

5. Refund Policy

All sales are final. Due to the nature of consulting, coaching, and immediate access to proprietary systems:

•     No refunds will be issued

•     Partial participation does not qualify for partial refunds

•     Missed calls or unused access do not alter financial responsibility

•     Payment plans remain fully enforceable

Any exception must be documented and executed in writing by both parties.

6. Scheduling, Rescheduling, Cancellations, and No-Shows

This Section governs all scheduled one-on-one appointments, coaching calls, strategy sessions, and consultations (each a “Session”), and all workshops, group programs, masterclasses, and paid live events (each an “Event”). This Section operates alongside Section 5, and forfeited Sessions and Event fees are non-refundable.

Notice Period. You may reschedule any Session at no charge with at least twenty-four (24) hours’ notice before the scheduled start time. Requests may be submitted by replying to your booking confirmation or by using the reschedule link provided in your confirmation and reminder messages.

Late Cancellation and No-Show. A cancellation or reschedule request received less than twenty-four (24) hours before the scheduled start time (“Late Cancellation”), or failure to attend within fifteen (15) minutes of the scheduled start time without prior notice (“No-Show”), results in forfeiture of that Session. The Session is counted as delivered against your package or engagement. The Company will make reasonable efforts to assist you in rebooking at the next available opportunity.

Late Arrivals. The Company will hold the scheduled start time and wait up to fifteen (15) minutes. Sessions conclude at their originally scheduled end time regardless of a late start, so that subsequent commitments are honored. A Client who has not joined within fifteen (15) minutes will be treated as a No-Show.

Workshops and Events. Tickets and registrations for Events are non-refundable and are fully transferable. A Client who is unable to attend may transfer their registration to another participant by notifying the Company of the substitute attendee in advance. Where a recording is produced, registered participants will receive access following the Event.

7. Chargeback and Dispute Policy

By enrolling, you agree to resolve concerns directly with Queen Kong Consulting. If a chargeback or dispute is initiated:

•     You are in breach of these Terms

•     Access to all services will be immediately revoked

•     The Company may pursue recovery of all funds owed

•     You are responsible for all associated fees, legal costs, and collection expenses

8. Intellectual Property

All materials provided remain the exclusive property of Queen Kong Consulting, including:

•     KONG Growth Architecture Framework

•     Certification systems and processes

•     Templates, SOPs, and training materials

•     Recorded sessions and documentation

You receive a limited, non-transferable license for internal business use only. You may not:

•     Copy or distribute materials to third parties

•     Sell or repurpose content in any form

•     Use materials to create competing programs

•     Rebrand or white-label any assets

9. Confidentiality (NDA)

You agree to maintain strict confidentiality of all proprietary and non-public information shared through your participation, including:

•     Systems, frameworks, and methodologies

•     Business strategies and internal discussions

•     Client information within the program community

This obligation extends beyond the duration of your participation.

10. Privacy and Confidentiality Policy

Queen Kong Consulting maintains a high standard of confidentiality and protection of client information. By participating, you acknowledge and agree:

•     All information, data, documents, financials, and materials you provide are treated as confidential

•     Your information may be accessed by authorized team members, contractors, or advisors strictly for the purpose of delivering services and supporting your business strategy

•     Your information will not be sold, rented, or shared with third parties for marketing or unrelated purposes

Information may be disclosed only with your written consent, when required by law, legal process, or governmental authority, or to protect the legal rights, property, or safety of Queen Kong Consulting. While reasonable safeguards are in place, digital platforms, software systems, and email communications carry inherent security risks, and you are responsible for maintaining the security of your own systems, logins, and shared access. Confidential information will never be publicly disclosed without your explicit written approval.

11. AI Usage and Technology Disclaimer

Queen Kong Consulting may incorporate artificial intelligence, automation tools, and third-party technologies into its programs, systems, and service delivery. By participating, you acknowledge and agree:

•     AI tools are used to enhance efficiency, strategy, and execution

•     AI-generated outputs are based on inputs, data, and evolving algorithms

•     AI-generated recommendations are for guidance purposes only

You accept full responsibility for reviewing and validating AI-generated outputs and for all business decisions made based on those outputs. Queen Kong Consulting makes no guarantees regarding accuracy or outcomes related to AI-generated materials and is not liable for decisions made using AI-generated insights. AI tools, platforms, and technologies may change or be replaced at any time without notice.

12. Non-Disparagement

You agree to maintain professional integrity in all communications regarding Queen Kong Consulting, its team, and its clients. Violations may result in removal from all programs and potential legal action.

13. Non-Solicitation / No-Poaching

During your participation and for twelve (12) months following its conclusion, you agree not to:

•     Hire or solicit Queen Kong Consulting team members

•     Solicit clients within the program for competing services

•     Leverage program relationships for conflicting business gain

14. Communication and Support

Official communication may take place through Zoom, email, CRM or platform messaging systems, and other designated tools.

Official contact: [email protected]

15. Results Disclaimer

Queen Kong Consulting provides strategy, systems, and consulting designed to support business growth. You acknowledge:

•     No guarantees of income, clients, or specific business results are made

•     Results vary based on individual effort, execution, and market conditions

•     Testimonials represent individual experiences and are not guarantees of similar outcomes

You are fully responsible for your business decisions and outcomes.

16. Limitation of Liability

To the fullest extent permitted by law, Queen Kong Consulting is not liable for:

•     Business decisions made by the Client

•     Financial outcomes or losses

•     Indirect or consequential damages

Total liability is limited to the amount paid for the services in question.

17. Termination

Access may be terminated without refund if you:

•     Violate any provision of these Terms

•     Fail to complete required payments

•     Disrupt the program environment or community

•     Breach confidentiality or conduct standards

18. Arbitration

All disputes will be resolved through binding arbitration in the State of Florida. No jury trials or class actions will be permitted. Each party is responsible for its own legal costs unless otherwise awarded by the arbitrator.

19. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

20. Modifications and Program Evolution

Queen Kong Consulting reserves the right to evolve, improve, and modify its services, programs, systems, and these Terms at any time, including updating program structure, delivery format, or content; changing tools, systems, or platforms used; adjusting coaching formats or access schedules; and updating these Terms of Service. Updates become effective upon posting or direct communication. Continued participation constitutes acceptance of all updates.

21. Entire Agreement

These Terms represent the full agreement between you and Queen Kong Consulting and supersede all prior discussions, representations, or agreements.

22. Earnings Disclaimer

Queen Kong Consulting does not guarantee revenue levels, client acquisition, or specific business growth outcomes. All results depend entirely on your execution, leadership, and decision-making.

ACKNOWLEDGMENT

By booking a Session or registering for an Event with Queen Kong Consulting, the Client acknowledges that they have read, understood, and agree to be bound by these Terms of Service. Where a signature is requested, completion below confirms that agreement.